- Role: UK Sales & Customer Success Executive
- Role type: Permanent
- Role hours: Full time (Flexible)
- Location: Leeds
- Salary: £27-35k
- Deadline: 10th March 2025 (we will interview before this date, so apply ASAP)
The opportunity:
We’re looking for someone who’s smart, well-organised, and proactive to join our growing sales and marketing team. Someone who can support our end-to-end sales process and start closing deals fast.
Reporting to our Customer Success Director, you’ll be handling inbound leads and external outreach, running demos of our ground-breaking SaaS platform, managing renewals and converting prospects into long-term customers. You’ll also play a key role in feeding into our sales workflows, automation, and processes as we scale.
If you’re the kind of person who spots opportunities for growth, improves how things are done, and can sell with confidence, we want to hear from you.
Who we are:
The Data City is a tech scale up, building one of the world’s most valuable data assets and infrastructure that understands what companies do, in real time, measuring economic growth, innovation, and investment.
We are disrupting the way that decisions are made about economic policy and investments, by using real-time data .
Based in Leeds, we work across the UK with a wide range of national and local government organisations and private companies.
Our growth into 2025 will include the development of the next version of our global product.
About you:
You’re a confident, self-sufficient salesperson with experience in sales or account management. You don’t need hand-holding – you’re comfortable with outbound sales, product demos, managing prospects, and closing deals.
But you’re not just about hitting targets. You’re also strategic, looking for ways to improve sales workflows, automation, and customer success processes as the business grows.
You know how to move deals forward, spot upsell and cross-sell opportunities, and make sure clients get real value from the platform. Over time, you’ll play a key role in shaping how we scale our sales and customer success functions.
What you’ll be doing:
- Client enquiry handling (new and existing) – manage prospects from ‘interested’ through to purchase, your focus is great services- whilst closing the deal and spotting opportunities for further growth/ upsell.
- Platform demos
- Proposals
- Contracts
- Opportunity admin / chasing
- Streamline the process of converting, upselling and maintenance of customers
- Customer service
- Client on-boarding and training
- Coordination of client work into the team
- Customer service (reactive and pro-active)
- Cross-sell, upsell, renewals
- Product & Process development
- Capturing client use insights and feature requests
- Exploring new markets and refining client delivery processes
- Automating any process where-ever possible
- Team
- Starting out doing everything but growing with the business to recruit capacity into these tasks to enable growth.
Skills and personal qualities:
- At least 1 year of experience in a sales or customer service role.
- Confident outbound sales skills – you’re comfortable reaching out, following up, and driving conversations with prospects and customers.
- CRM expertise – ideally HubSpot, with experience managing pipelines, integrations, and automations.
- Strong sales knowledge – from strategy and product demos to reporting and forecasting.
- Ability to sell SaaS products – or experience demonstrating and selling similar solutions.
- Excellent networking skills – building strong relationships with prospects and existing clients.
- Top-tier communication and presentation skills – whether it’s over a call, in a demo, or face-to-face.
What we will provide:
- Competitive Salary.
- Opportunity to work in a world leading data science and economics scale-up with big ambitions and the team to deliver.
- An extensive Vitality healthcare package.
- Medicash plan.
- Nest pension.
- Guidance on your work with autonomy to create and implement your ideas.
- The tools that you need to do a great job.
- This role is based in Leeds, it’s a collaborative role, therefore a minimum of 3 days per week in-person at our offices, working face to face with your colleagues.
What next?
To apply for this role, please fill in our application form online. Please includes a cover letter, no more than one page, and a CV.
Examples of your work are expected and alternatives to a standard CV are very much encouraged, but please keep them short.
If you are successful at this stage we will be in touch and progress as follows:
- 1st stage – Short phone call interview, circa 15 minutes– only prep required would be to research our company.
- 2nd stage – Interview where you can tell us a bit more about yourself, your capabilities and experience, and presenting a task we will have set ahead of time.
- 3rd stage – Meet the team.
We will be interviewing for this role before the deadline, therefore you are encouraged to apply as soon as possible.
We are open to flexible/part-time and other options – please do apply as we want to make this position as accessible as possible.